1.Responsible for on-line content, tracking and analysis of reputation factors and account to successful management of Brands reputation.
2. Coordinating with multiple stakeholders to facilitate problem resolution along
3. Continuously monitoring / tracking the reputation of the brand on various outlets, e.g., social media, search engines, blogs & social communities, consumer forums, etc.
4.Coordinate monthly performance review and recommendations with the stakeholders 5.Analyze online statistics; overall trends and subsets by Sites/Rating/Keywords, identify on-going trends and potential mitigation solutions
6. Provide daily, weekly and quarterly analysis to the senior management.
Educational & Professional Requirements: Bachelors or Masters in Business Management or Mass Communication would be preferred • A degree in digital marketing, social media marketing/branding is recommended • Working knowledge/familiarity with social listening tools • Hands on experience on social analytics, content development & management will be an added advantage • Advanced communication skills in English language.
Diploma